Waiting for review
Suggestions the AI has drafted but not written to the Zendesk ticket. Nothing reaches the ticket until you approve it here. You can edit the wording first — that is the point of reviewing it.
Preview mode is off, so nothing is being held for review.
The AI is posting its suggestions straight to the ticket as internal notes, as usual. Turn on Preview mode in Settings if you want every suggestion to wait here for a human first.