AI Triage
Recent tickets without an AI proposal. Manual Triage Now or enable server-side auto-execute (5-min poller).
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Auto-execute triage on new tickets Off
When enabled, eligible tickets are triaged automatically.
Dry-run (proposals only) SAFEenv default
Triage drafts internal-note proposals but writes nothing to Zendesk.
Config grounding for unlinked customers
Orgs with a real linked repo always use their own config. This controls what UNLINKED orgs get. Use a shared repo for demos; turn OFF for real customers (grounding a customer in another env's config is misleading).
env default
AI model & triage configuration
Model IDs, dry-run, schedules, A/B benchmarking and access control now live in Settings.
Recent triage failures
Tickets where the AI could not post a suggestion (last 48h). After 3 failures a ticket is tagged ai-failed and leaves the queue for a human.
No failures in the last 48 hours.